CPA Australia has published a substantial article explaining that "as well as being cost-effective, open source software can give end users more control over their information".
Citing pioneering Australian free software adopters De Bortoli Wines, as well as Toowoomba Shire Council, HR and recruitment firm OnCall People Solutions, and free software consultancy Cybersource, they observe:
"There is a unique and fruitful symbiosis between those who develop and service open source software and those, like De Bortoli Wines, who use it. Customers share with developers and other customers in the creation, ownership and outcomes of the software they use."